Frequently Asked Questions
Everything you need to know about your OldTribes journey.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 5-7 business days. International shipping times vary by location, usually ranging from 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic exchange or refund.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against your favorite fitting garment to ensure a perfect match.
What materials do you use in your clothing?
OldTribes is committed to quality and sustainability. We primarily use organic cotton, recycled polyester, and ethically sourced wool to ensure durability and comfort.
Can I track my order?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.